Our Frequently Asked Questions section is here to help you prepare for a smooth and hassle-free experience. We recommend reviewing important details like arrival times, check-in procedures, and scheduling before your visit. Please note that your reservation time reflects your check-in window, not the exact departure time. Arriving 10–15 minutes early helps avoid delays, as late arrivals may be subject to additional fees and limited availability.
We recommend arriving at least 10–15 minutes before your scheduled booking. Your selected time represents your check-in window, not the exact departure time of your flight.
After check-in, you’ll be placed in the departure queue, and our team will inform you of any estimated wait time if needed.
If you arrive more than 10 minutes late, a $25 late arrival fee may apply and must be paid before boarding. Failure to pay will result in denied boarding and a non-refundable reservation.
There is no specific age limit to participate. However, all minors must be accompanied by a parent or legal guardian.
Safety is our top priority. Flights may be delayed or canceled due to weather or operational requirements.
If a flight is canceled due to weather, guests may reschedule. If weather insurance was purchased, a refund may be issued excluding the insurance cost. Final decisions are made by the pilot.
Passengers should follow all safety instructions provided by the pilot.
Guests should arrive 10–15 minutes before their scheduled booking for check-in and boarding.
Late arrivals may incur a $25 fee and could result in denied boarding without refund.
Comfortable clothing is recommended for the best experience.
Your reservation time is your check-in time, not departure time.
Departure depends on queue and operations, and updates are provided if needed.
Aircraft capacity depends on availability, typically up to 3 passengers per helicopter.
Larger groups may be split across flights depending on scheduling.
Routes may change due to FAA regulations, weather, or operational requirements.
Temporary adjustments may occur during major city events due to airspace restrictions.
We aim to accommodate all guests safely and comfortably.
Please contact us in advance for assistance and arrangements.
All pilots are FAA-certified commercial pilots with professional experience.
Certification details can be provided upon request.
Yes, group and private event pricing is available based on availability.
Contact us at (980) 315-HELI (4354) for details.
