This Privacy Policy explains how Charlotte Helicopter Tours, Inc. collects, uses, protects, and shares information when customers visit our website, contact us, book a helicopter tour, submit forms, communicate by phone, email, or text message, or interact with our business online.
Charlotte Helicopter Tours, Inc. provides helicopter tour experiences. Because aviation services may involve passenger eligibility, scheduling, safety requirements, identification verification, weather conditions, aircraft availability, route adjustments, and operational restrictions, we may collect certain customer information to manage bookings, communicate with passengers, support safe operations, and comply with business, payment, security, and legal obligations.
This Privacy Policy does not replace passenger safety rules, booking terms, refund policies, liability waivers, aircraft operating procedures, FAA-related operational requirements, or any separate Terms and Conditions that may apply to a helicopter tour.
Business Name: Charlotte Helicopter Tours, Inc.
Website: https://charlottehelicoptertours.com/
Primary Location: Charlotte-Monroe Executive Airport, 1420 Aviation Dr, Monroe, NC 28110
Phone: (980) 315-4354
This Privacy Policy applies to information collected through our website, booking inquiries, contact forms, phone calls, text messages, email communications, social media interactions, and in-person customer interactions related to our helicopter tour services.
We may collect personal information directly from customers when they contact us, request information, book a tour, complete a form, communicate with our team, or participate in a helicopter tour.
Charlotte Helicopter Tours, Inc. uses collected information for legitimate business, customer service, safety, booking, payment, communication, and legal purposes.
Helicopter tour operations may require information that is not commonly requested by ordinary businesses. For example, passenger weight information may be necessary because aircraft have weight and balance limits. Identification may be required to verify the person who booked or purchased the flight.
We may use passenger information to:
Routes may change due to weather, events, aircraft operations, airport activity, airspace restrictions, or other safety-related conditions. Customer contact information may be used to communicate these changes.
Payments may be processed through third-party payment providers or booking platforms. Charlotte Helicopter Tours, Inc. does not intend to store full credit card numbers on its website unless specifically required by a secure payment processor or authorized payment system.
Payment-related information may be used to:
Customers should review the privacy policies of any third-party payment, booking, or scheduling platforms used during the purchase process.
If a customer provides a phone number, Charlotte Helicopter Tours, Inc. may use that number to send service-related text messages, such as booking confirmations, reminders, schedule updates, weather updates, route notices, check-in instructions, or customer support messages.
We will only send promotional or marketing text messages when legally permitted and where appropriate consent has been obtained. Consent to receive marketing text messages is not required as a condition of purchasing a helicopter tour.
Customers may opt out of text messages by replying STOP. Customers may request help by replying HELP or contacting us directly.
We do not sell customer phone numbers. We do not share SMS opt-in consent or mobile phone numbers with third parties for their own independent marketing purposes.
Message and data rates may apply depending on the customer’s mobile carrier and plan.
We may use email to respond to customer inquiries, send booking information, provide service updates, confirm tour details, send policy information, or communicate important notices.
If we send marketing emails, customers may unsubscribe by following the instructions in the email or by contacting us directly.
Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve performance, measure advertising effectiveness, and enhance user experience.
These technologies may collect information such as browser type, IP address, device information, pages visited, time spent on the website, referral source, and general usage patterns.
Customers may adjust browser settings to block or delete cookies. Blocking cookies may affect website functionality.
Our website may use Google services such as Google Maps, Google Analytics, Google Ads, Google Business Profile, embedded content, or similar tools. These services may collect information according to Google’s own privacy policies and settings.
Google may use cookies, device identifiers, IP addresses, and browsing activity to provide measurement, security, analytics, advertising, map, and website functionality.
Customers can review Google’s privacy practices by visiting Google’s official Privacy Policy.
Our website may link to third-party websites, social media profiles, review platforms, booking tools, payment processors, maps, or external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. Customers should review those third-party policies before submitting personal information.
Customers may take photos or videos before, during, or after their helicopter tour where permitted by staff and safety rules. Charlotte Helicopter Tours, Inc. may also capture or request photos for marketing, social media, website, customer experience, or documentation purposes.
We will not intentionally use a customer’s identifiable image for advertising or promotional purposes without appropriate permission where required.
Customers who do not want their image used for marketing should notify our team before or during their visit.
Charlotte Helicopter Tours, Inc. may provide helicopter tour experiences to minors when permitted by company policy and when a parent, guardian, or responsible adult is involved.
We do not knowingly collect personal information from children under 13 through our website for independent marketing purposes. If a parent or guardian believes a child has provided personal information without proper consent, they may contact us and request review or deletion where legally appropriate.
Charlotte Helicopter Tours, Inc. may share customer information only when reasonably necessary for business, operational, legal, safety, payment, or service purposes.
Information may be shared with:
We do not sell personal information as a regular business practice.
Because helicopter tour services involve aviation operations, we may disclose information when reasonably necessary to comply with law, respond to legal requests, protect passenger safety, investigate incidents, prevent fraud, enforce policies, cooperate with authorities, or protect the rights and safety of customers, employees, pilots, contractors, and the business.
This may include disclosure to law enforcement, aviation authorities, airport authorities, insurers, attorneys, courts, payment processors, or other appropriate parties when required or permitted by law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.
However, no website, payment system, email system, SMS system, or electronic storage method can be guaranteed to be completely secure. Customers should use caution when sharing sensitive information online.
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including booking management, customer service, legal compliance, accounting, insurance, safety, dispute resolution, fraud prevention, and business records.
Retention periods may vary based on the type of information, legal requirements, payment records, tax obligations, insurance needs, and operational requirements.
If we discover a security breach involving personal information, we will take reasonable steps to investigate the issue and provide notices where required by applicable law.
For North Carolina residents, breach notification may be required when personal information is affected under applicable North Carolina law.
Depending on location and applicable law, customers may have rights regarding their personal information, including the right to request access, correction, deletion, or information about how their data is used.
To make a privacy request, customers may contact Charlotte Helicopter Tours, Inc. using the contact information listed below.
We may need to verify identity before responding to a privacy request.
Charlotte Helicopter Tours, Inc. is based in North Carolina, United States. If an international visitor uses our website or books a tour, their information may be processed in the United States.
International users understand that U.S. privacy laws may differ from the privacy laws in their country, province, or region.
Where required by applicable international privacy laws, we will honor valid privacy requests to the extent legally required.
Some browsers offer “Do Not Track” signals. Because there is no uniform standard for responding to these signals, our website may not respond to Do Not Track signals in all cases.
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, technology, booking systems, communication practices, or business operations.
Updates will be posted on this page with a revised effective date. Continued use of our website or services after updates means the revised Privacy Policy applies.
This Privacy Policy explains how personal information is handled. It does not create or replace any aviation safety policy, passenger waiver, assumption of risk agreement, release of liability, refund policy, booking terms, weather policy, route guarantee, or operational rule.
Helicopter tour passengers may be required to review and agree to separate passenger terms, safety instructions, waivers, or booking conditions before participating in a flight.
For questions about this Privacy Policy or how personal information is handled, contact:
Charlotte Helicopter Tours, Inc.
Charlotte-Monroe Executive Airport
1420 Aviation Dr, Monroe, NC 28110
Phone: (980) 315-4354
Website: https://charlottehelicoptertours.com/
Effective Date: April 24, 2026
